Working in Retail Short Course

Make your mark in the industry

Develop practical skills and prepare for a rewarding career in the retail industry. The retail sector requires customer service excellence, teamwork, safety awareness, and efficient store operations. This short course equips you with the expertise to contribute to workplace health and safety, organise and maintain the store environment, work effectively in a team, engage with diverse people, and build strong customer relationships.

Graduates of this course will be prepared to undertake tasks with broad supervision, drawing on a range of retail skills applicable in specialty stores, supermarkets, department stores, and quick service restaurants. This involves discretion and judgement when maintaining a safe work environment and delivering exceptional customer service.

If students are already working in retail, this nationally recognised qualification provides a way to formalise their skills and support career advancement.

Related Course Information

On completion of this course, students will receive a Statement of Attainment for successfully completed units from SIR30216 Certificate III in Retail.

Course information

Course: 527.50 hours

Work Placement: 40 hours

Important note: Enrolment will be valid for up to 12 months. Find out more about our Guaranteed Work Placement here

Units of Competency

The following units of competency are included in this short course:

  • SIRXWHS002* – Contribute to workplace health and safety
  • SIRXIND002* – Organise and maintain the store environment
  • SIRXCOM002* – Work effectively in a team
  • CHCDIV001* – Work with diverse people
  • SIRXIND001 – Work effectively in a service environment
  • SIRXCEG003* – Build customer relationships and loyalty

*Unit have a combined work placement component of 40 hours

Entry requirements

Recommended Local Entry Requirements:

  • Are 16 years old at the time of placement. (note students under 18 will need permission from a parent or guardian to enrol)
  • Have language, literacy and numeracy skills that ensure the ability to read and comprehend technical terms and communicate effectively through email.
  • Perform basic mathematical calculations to determine rates of application relevant to plant & weed treatment.
  • Interpret textual information from a range of sources to identify relevant and key information to operate equipment, determine methods and rates for treatments
  • interpret textual, photographic and drawn information from a range of sources to identify relevant and key information about plant recognition
  • Have language, literacy and numeracy skills that ensure the ability to
  • to read and comprehend technical terms and communicate effectively through email. These skills are equivalent to those that would be required to successfully complete Year 10 or ACSF Level 3.

Physical Requirements:

  • Students should be physically capable of participating in typical retail tasks, including standing for extended periods and manual handling.

Resource Requirements:

  • Regular access to a computer, tablet or smartphone with high-speed internet (note: there may be activities in the course that need to be completed using a desktop computer rather than a tablet or smartphone)
  • Basic to intermediate computer or digital device skills, including the ability to make a short video
  • An email address and regular access to a reliable internet connection
  • Access to Microsoft Office or equivalent
  • PDF reader software (e.g., Adobe Acrobat) installed on a computer or the digital device being used to access the course

Additional Requirements:

  • The ability and willingness to study online lesson material and complete all assessment requirements for each unit of competency
  • The ability to communicate directly with Alffie in English
  • The ability to understand and follow detailed instructions in English given verbally or in writing
  • Obtain any relevant mandatory industry checks required for Work Placement
Working in Retail Short Course
I found the Alffie Parents Next modules very flexible… as you can do it off an app on your mobile phone. Whenever I had a chance, I would hop onto my app and complete as much as I could. It was really helpful to me because I have been on maternity leave for over a year so I feel like I am getting ready to return back to work thanks to Alffie.
Alffie has the best design and the textbooks are very clear, logical and meticulous. The key details are repeated to reinforce memory. I would certainly recommend Alffie to anyone I know who's thinking about courses or looking for a job.
The course is great, the staff where very helpful in accommodating my disability by helping me clarify the wording, very attentive when I needed help, being patient as it took a bit of time for placement… all in all a really good experience with Alffie.

Access this course through the Alffie app