First Point of Contact Short Course

Make your mark in the industry

This course provides individuals with the skills and knowledge they need to greet clients and exchange routine information, to prioritise a client’s needs, facilitate the realisation of an individual’s interests, rights and needs, and to advocate for and provide ongoing support to clients.

Related Course Information

These units have been selected from CHC32015 - Certificate III in Community Services.

Units of Competency

On completion of this course, students will receive a Statement of Attainment for each unit of competency in this course:

CHCCOM001 – Provide first point of contact
CHCADV001 – Facilitate the interests and rights of clients

First Point of Contact Short Course

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I found the Alffie Parents Next modules very flexible… as you can do it off an app on your mobile phone. Whenever I had a chance, I would hop onto my app and complete as much as I could. It was really helpful to me because I have been on maternity leave for over a year so I feel like I am getting ready to return back to work thanks to Alffie.

Georgia Reed
Student

Alffie has the best design and the textbooks are very clear, logical and meticulous. The key details are repeated to reinforce memory. I would certainly recommend Alffie to anyone I know who's thinking about courses or looking for a job.

Hong Yuan
Student

The course is great, the staff where very helpful in accommodating my disability by helping me clarify the wording, very attentive when I needed help, being patient as it took a bit of time for placement… all in all a really good experience with Alffie.

Zachariah Hamon
Student

First Point of Contact Short Course

Make your mark in the industry

Related Course Information

Access this course through the Alffie app

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