Customer Service Skill Set

Course duration: 200.75 hours

Important note: Enrolment will be valid for up to 12 months. Students need to source their own Host Organisation for Work Placement.

The following units of competency are included in this skill set:

• SITXCCS014* – Provide service to customers
• SITXCOM007* – Show social and cultural sensitivity

*Unit has work placement component

Recommended Local Entry Requirements:

• Students are 16 years old at the time of Work Placement
• Have language, literacy and numeracy skills that ensure the ability to work independently with assistance from a support person where required, extract information from simple text, and communicate with trainers via email
• Pass a short Language, Literacy, Numeracy and Digital (LLND) assessment
• Access to up to 3 people to participate in role plays and assessments
• Students must have a Unique Student Identifier (USI)

Resource Requirements:

• Regular access to a computer, tablet or smartphone (note: there may be activities in the course that need to be completed using a desktop computer rather than a tablet or smartphone)
• Basic to intermediate computer or digital device skills, including the ability to make a short video
• An email address and regular access to a reliable internet connection
• Access to Microsoft Office or equivalent
• PDF reader software (e.g., Adobe Acrobat) installed on a computer or the digital device being used to access the course

Additional Requirements:

• The ability and willingness to study online lesson material and complete all assessment requirements for each unit of competency
• The ability to communicate directly with Alffie in English
• The ability to understand and follow detailed instructions in English given verbally or in writing
• Obtain any relevant mandatory industry checks required for Work Placement