FSK10119 - Certificate I in

Access to Vocational Pathways – Customer Service

Make your mark in the industry

This course provides participants with the opportunity to develop their skills and knowledge relevant to delivering customer service and prepares them for entry level customer service job roles.

Pathway Information

On completion of this course students will receive a Statement of Attainment for successfully completed units from FSK10119 – Certificate I in Access to Vocational Pathways.

Units of Competency

The following units of competency are included in this course:

FSKOCM003 – Participate in familiar spoken interactions at work
BSBOPS304 – Deliver and monitor a service to customers

Target Group

The qualification is suitable for individuals who require:

a pathway to employment and further vocational training
reading, writing, oral communication, learning and numeracy skills primarily aligned to Australian Core Skills Framework (ACSF) Level 1
entry level digital technology and employability skills.

FSK10119 - Certificate I in Access to Vocational Pathways – Customer Service

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Alffie has the best design and the textbooks are very clear, logical and meticulous. The key details are repeated to reinforce memory. I would certainly recommend Alffie to anyone I know who's thinking about courses or looking for a job.

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The course is great, the staff where very helpful in accommodating my disability by helping me clarify the wording, very attentive when I needed help, being patient as it took a bit of time for placement… all in all a really good experience with Alffie.

Zachariah Hamon
Student

Access to Vocational Pathways – Customer Service

Make your mark in the industry

Pathway Information

Access this course through the Alffie app

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