BSB30120

Certificate III in Business

Make your mark in the industry

The BSB30120 – Certificate III in Business prepares you for a variety of entry-level clerical and administrative roles across multiple industries. This course focuses on developing the skills needed to support workplace operations, including using business software, designing and producing business documents, and maintaining workplace safety.

Students will also learn how to foster effective workplace relationships, apply inclusive work practices, and contribute to sustainable work practices. This qualification is ideal for individuals seeking to build a solid foundation in business administration and contribute to a positive, efficient work environment.

Outcome

Examples of job roles relevant to this qualification include
Administrative Assistant Clerical and Administration Worker Customer Service Officer Customer Service Representative Data Entry Officer General Clerk Program Administrator Word Processing Officer

Guaranteed Real Life Work Placement Within 3 Weeks*

Alffie’s new Work Placement Guarantee, tackles the current delays and limitations in the market by securing real life placements for all participants within 3 weeks.*

Find out more

Course information

Course duration: 995 hours

  • Semester 1: 420 hours
  • Semester 2: 575 hours

Important note: Enrolment will be valid for up to 12 months.

Units of Competency

Semester 1

  • BSBWHS311 – Assist with maintaining workplace safety
  • BSBSUS211 – Participate in sustainable work practices
  • BSBTWK301 – Use inclusive work practices
  • BSBXCM301 – Engage in workplace communication
  • BSBCRT311 – Apply critical thinking skills in a team environment
  • BSBPEF201 – Support personal wellbeing in the workplace

Semester 2

  • BSBOPS305 – Process customer complaints
  • BSBPUR301 – Purchase goods and services
  • BSBLDR301 – Support effective workplace relationships
  • BSBPEF301 – Organise personal work priorities
  • BSBTEC301 – Design and produce business documents
  • BSBTEC302 – Design and produce spreadsheets
  • BSBTEC201 – Use business software applications

Entry requirements

Recommended Local Entry Requirements:

  • Students are 15 years old
  • Have language, literacy and numeracy skills that ensure the ability to work independently with assistance from a support person where required, extract information from simple text, and communicate with trainers via email
  • Pass a short Language, Literacy, Numeracy and Digital (LLND) assessment
  • Access to up to 3 people to participate in role plays and assessments
  • Students must have a Unique Student Identifier (USI)

Resource Requirements

  • Regular access to a computer, tablet or smartphone (note: there may be activities in the course that need to be completed using a desktop computer rather than a tablet or smartphone)
  • Basic to intermediate computer or digital device skills, including the ability to make a short video
  • An email address and regular access to a reliable internet connection
  • Access to Microsoft Office or equivalent
  • PDF reader software (e.g., Adobe Acrobat) installed on a computer or the digital device being used to access the course

Additional Requirements:

  • The ability and willingness to study online lesson material and complete all assessment requirements for each unit of competency
  • The ability to communicate directly with Alffie in English
  • The ability to understand and follow detailed instructions in English given verbally or in writing

Outcome details

To be issued with a BSB30120 – Certificate III in Business qualification, students will need to meet the assessment requirements for all units in the course.

From training.gov.au

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals are likely to establish their own work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

BSB30120 Certificate III in Business
I studied Certificate III in Community Services at Alffie. Alffie's online course was easy to navigate. The application had a simple layout, which helped me to understand my tasks. And if I were lost in my studies, the Alffie team was ready to assist.
I found the Alffie Parents Next modules very flexible… as you can do it off an app on your mobile phone. Whenever I had a chance, I would hop onto my app and complete as much as I could. It was really helpful to me because I have been on maternity leave for over a year so I feel like I am getting ready to return back to work thanks to Alffie.
I had the most wonderful work placement experience through Alffie's Certificate 3 in Individual Support (Disability) course. I was very blessed to do my work placement with such a professional organisation, and gained such diverse experiences in the field of disability.
Alffie has the best design and the textbooks are very clear, logical and meticulous. The key details are repeated to reinforce memory. I would certainly recommend Alffie to anyone I know who's thinking about courses or looking for a job.
The course is great, the staff where very helpful in accommodating my disability by helping me clarify the wording, very attentive when I needed help, being patient as it took a bit of time for placement… all in all a really good experience with Alffie.

Access this course through the Alffie app