Business to Business Sales

Make your mark in the industry

SIR30316 – Certificate III in Business to Business Sales prepares participants for a variety of roles across Australia’s diverse and exciting retail industry.

Throughout this course, Alffie’s friendly team will assist participants to develop skills and knowledge that will enable them to work confidently and effectively when delivering service to businesses.


Examples of job roles this qualification may be relevant to include:
Wholesale Sales Assistant. Customer Service Officer Customer Service Assistant Sales Representative Business To Business Sales Officer Sales Counter Assistant (Wholesaler) Team Leader

Course Information

Course duration: 1034 hours

  • Semester 1: 425 hours
  • Semester 2: 549 hours

Work placement: 60 hours

Important note: Enrolment will be valid for up to 12 months.

This course is delivered online through a combination of written and audiovisual lesson material. The assessments are interactive and simulate real-life working conditions and environments.

To achieve this qualification, participants must complete 60 hours of work placement as detailed in the Assessment Requirements of the units of competency.

Please note: Alffie will assist with the work placement process but does not guarantee practical placement.

Units of competency

Semester 1

  • SIRXWHS002 – Contribute to workplace health and safety*
  • SIRXIND001 – Work effectively in a service environment*
  • SIRXCEG003 – Build customer relationships and loyalty
  • BSBCUE301 – Use multiple information systems
  • FSKLRG006 – Participate in work placement*

Semester 2

  • SIRXCEG001 – Engage the customer*
  • SIRXCEG002 – Assist with customer difficulties
  • SIRXCEG005 – Maintain business to business relationships*
  • SIRWSLS004 – Optimise customer and territory coverage*
  • SIRXRSK001 – Identify and respond to security risks

*Participation in work placement is a compulsory requirement of these units.

Entry requirements

It is a government requirement that participants undertaking Nationally Recognised Training in Australia have a unique student identifier (USI). To begin this course, the student will need a USI.

For more information on USIs, go to:

In addition to a USI, to begin and complete this course, participants will need:

  • Regular access to a computer, tablet or smartphone (note: there may be activities in the course that need to be completed using a desktop computer rather than a tablet or smartphone)
  • An email address and regular access to a reliable internet connection
  • Basic to intermediate computer, or digital device skills
  • To meet certain language, literacy and numeracy (LLN) requirements and pass a short LLN test
  • The ability and willingness to study online lesson material and complete all assessment requirements for each unit of competency
  • PDF reader software (e.g., Adobe Acrobat) installed on a computer or the digital device being used to access the course
  • The ability to communicate directly with alffie in English
  • The ability to understand and follow detailed instructions given verbally or written in English.

Outcome details

Some units in this course require work placement. To be issued with a SIR30316 – Certificate III in Business to Business Sales qualification, participants will need to meet all assessment requirements for all units of competency in the course. Please note, in the case that one, or some, but not all of the units of competency are completed, a Statement of Attainment can be issued.


This qualification reflects the role of individuals who sell products to other businesses and build strong business to business relationships. These individuals possess a range of well-developed skills where discretion and judgement are required. They may provide support within a team.

This qualification provides a pathway to work in businesses that supply products or services to other businesses such as retail outlets and wholesalers.

SIR30316 Business to Business Sales
I studied Certificate III in Community Services at Alffie. Alffie's online course was easy to navigate. The application had a simple layout, which helped me to understand my tasks. And if I were lost in my studies, the Alffie team was ready to assist.
I found the Alffie Parents Next modules very flexible… as you can do it off an app on your mobile phone. Whenever I had a chance, I would hop onto my app and complete as much as I could. It was really helpful to me because I have been on maternity leave for over a year so I feel like I am getting ready to return back to work thanks to Alffie.
I had the most wonderful work placement experience through Alffie's Certificate 3 in Individual Support (Disability) course. I was very blessed to do my work placement with such a professional organisation, and gained such diverse experiences in the field of disability.
Alffie has the best design and the textbooks are very clear, logical and meticulous. The key details are repeated to reinforce memory. I would certainly recommend Alffie to anyone I know who's thinking about courses or looking for a job.
The course is great, the staff where very helpful in accommodating my disability by helping me clarify the wording, very attentive when I needed help, being patient as it took a bit of time for placement… all in all a really good experience with Alffie.

Access this course through the Alffie app