Business to Business Sales

Course duration: 1034 hours

• Semester 1: 425 hours
• Semester 2: 549 hours

Work placement: 60 hours

Important note: Enrolment will be valid for up to 12 months.

Semester 1

• SIRXWHS002* – Contribute to workplace health and safety
• SIRXIND001* – Work effectively in a service environment
• SIRXCEG003 – Build customer relationships and loyalty
• BSBCUE301 – Use multiple information systems
• FSKLRG006* – Participate in work placement

Semester 2

• SIRXCEG001* – Engage the customer
• SIRXCEG002 – Assist with customer difficulties
• SIRXCEG005* – Maintain business to business relationships
• SIRWSLS004* – Optimise customer and territory coverage
• SIRXRSK001 – Identify and respond to security risks

*Unit has work placement component

Recommended Local Entry Requirements:

• Students are 16 years old at the time of Work Placement
• Have language, literacy and numeracy skills that ensure the ability to work independently with assistance from a support person where required, extract information from simple text, and communicate with trainers via email
• Pass a short Language, Literacy, Numeracy and Digital (LLND) assessment
• Access to up to 3 people to participate in role plays and assessments
• Students must have a Unique Student Identifier (USI)

Resource Requirements

• Regular access to a computer, tablet or smartphone (note: there may be activities in the course that need to be completed using a desktop computer rather than a tablet or smartphone)
• Basic to intermediate computer or digital device skills, including the ability to make a short video
• An email address and regular access to a reliable internet connection
• Access to Microsoft Office or equivalent
• PDF reader software (e.g., Adobe Acrobat) installed on a computer or the digital device being used to access the course

Additional Requirements:

• The ability and willingness to study online lesson material and complete all assessment requirements for each unit of competency
• The ability to communicate directly with Alffie in English
• The ability to understand and follow detailed instructions in English given verbally or in writing

Some units in this course require work placement. To be issued with a SIR30316 – Certificate III in Business to Business Sales qualification, participants will need to meet all assessment requirements for all units of competency in the course. Please note, in the case that one, or some, but not all of the units of competency are completed, a Statement of Attainment can be issued.