Business (Customer Engagement)

Course duration: 950 hours

• Semester 1: 420 hours
• Semester 2: 530 hours

Important note: Enrolment will be valid for up to 12 months.

Semester 1

• BSBWHS311 – Assist with maintaining workplace safety
• BSBSUS211 – Participate in sustainable work practices
• BSBTWK301 – Use inclusive work practices
• BSBXCM301 – Engage in workplace communication
• BSBCRT311 – Apply critical thinking skills in a team environment
• BSBPEF201 – Support personal wellbeing in the workplace

Semester 2

• SIRXPDK001 – Advise on products and services
• SIRXCEG002 – Assist with customer difficulties
• BSBOPS305 – Process customer complaints
• BSBOPS304 – Deliver and monitor a service to customers
• BSBPEF301 – Organise personal work priorities
• BSBTEC301 – Design and produce business documents
• BSBTEC302 – Design and produce spreadsheets

Recommended Local Entry Requirements:

• Students are 15 years old
• Have language, literacy and numeracy skills that ensure the ability to work independently with assistance from a support person where required, extract information from simple text, and communicate with trainers via email
• Pass a short Language, Literacy, Numeracy and Digital (LLND) assessment
• Access to up to 3 people to participate in role plays and assessments
• Students must have a Unique Student Identifier (USI)

Resource Requirements

• Regular access to a computer, tablet or smartphone (note: there may be activities in the course that need to be completed using a desktop computer rather than a tablet or smartphone)
• Basic to intermediate computer or digital device skills, including the ability to make a short video
• An email address and regular access to a reliable internet connection
• Access to Microsoft Office or equivalent
• PDF reader software (e.g., Adobe Acrobat) installed on a computer or the digital device being used to access the course

Additional Requirements:

• The ability and willingness to study online lesson material and complete all assessment requirements for each unit of competency
• The ability to communicate directly with Alffie in English
• The ability to understand and follow detailed instructions in English given verbally or in writing

To be issued with a BSB30120 – Certificate III in Business (Customer Engagement) qualification, participants will need to meet the assessment requirements for all units in the course.