Study a nationally accredited vocational pathways course

FSK10119 – Certificate I in

Access to Vocational Pathways – Customer Service skill set

This skill set provides participants with the opportunity to develop their skills and knowledge relevant to delivering customer service and prepares them for entry level customer service job roles.

The following units of competency are included in this skill set:

• FSKOCM003 – Participate in familiar spoken interactions at work
• BSBOPS304 – Deliver and monitor a service to customers

For more information on this skill set, visit:
training.gov.au/Training/Details/FSK10119