Study a nationally accredited business course

BSB30120 - Certificate III in

Business

alffie's BSB30120 - Certificate III in Business will prepare you for a range of entry-level clerical and administrative roles across a variety of sectors.

Throughout this course, alffie's friendly team will assist you in developing skills and knowledge that will enable you to work successfully and effectively in different business environments.

This qualification provides a pathway to work in business-based roles across a variety of industries. Examples of roles relevant to this qualification include customer service officer, general clerk, program administrator, word processing officer and data entry operator.

This course is delivered online through written and audiovisual lesson material and interactive assessment activities.

Upon successful completion of this course, students will be issued with a BSB30120 – Certificate III in Business qualification.

BSB30120 - Certificate III in

Business (Customer Engagement)

alffie's BSB30120 – Certificate III in Business (Customer Engagement) will prepare students for a range of entry-level customer support roles across a range of modern business environments.

Throughout this nationally recognised course, alffie's friendly team will assist students in developing skills and knowledge that will enable students to work confidently and effectively in a customer support role. This course focuses on delivering and monitoring a service to customers, offering advice on products and services and assisting and processing customer complaints.

This qualification provides a pathway to work in customer service roles across a variety of industries. Examples of roles relevant to this qualification include Customer Service Officer, Sales Consultant, Call Centre Operator Information, Officer Client and Contact Officer.

This course is delivered online through written and audiovisual lesson material and interactive assessment activities.

Upon successful completion of this course, students will be issued a BSB30120 – Certificate III in Business (Customer Engagement) qualification.

BSB30120 - Certificate III in

Business (Records and Information Management)

alffie's BSB30120 – Certificate III in Business (Records and Information Management) will prepare you for a specialised career in recordkeeping, as well as a range of entry-level clerical and administrative roles across a variety of sectors.

Throughout this course, alffie's friendly team will assist you in developing skills and knowledge that will enable you to work successfully and effectively in an entry-level role that involves working with records. This course focuses on how to organise workplace information, maintain records and retrieve information from records within a workplace setting.

This qualification provides a pathway to work in business-based roles across a variety of industries, such as, Assistant Records Clerk, Assistant Registry Officer, Information Officer, Administration Officer, Records Officer and Human Resources Clerk.

This course is delivered online through written and audiovisual lesson material and interactive assessment activities.

Upon successful completion of this course, students will be issued with a BSB30120 – Certificate III in Business (Records and Information Management) qualification.

BSBSS00119

Customer service skill set

This skill set addresses the skills and knowledge to provide customer service for an organisation. These units of competency meet industry requirements for individuals who are required to assist and provide service to customers for an organisation.

The following units of competency are included in this skill set:

  • BSBOPS304 Deliver and monitor a service to customers
  • SIRXPDK001 Advise on products and services
  • SIRXCEG002 Assist with customer difficulties
  • BSBOPS305 Process customer complaints

For more information on this skill set, visit:
training.gov.au/Training/Details/BSBSS00119

BSB30120 - Certificate III in

Business (Records and Information Management) Skill Set

This skill set focuses on how to organise workplace information, maintain records and retrieve information from records within a workplace setting. On completion of this course, students will receive a Statement of Attainment for successfully completed units from BSB30120 - Certificate III in Business (Records and Information Management).

The following units of competency are included in this skill set:

  • BSBINS302 Organise workplace information
  • BSBINS308 Control records
  • BSBINS307 Retrieve information from records
  • BSBINS309 Maintain business records

These units have been selected from the core units in BSB30120 - Certificate III in Business (Records and Information Management).

For more information on this skill set, visit:
training.gov.au/Training/Details/BSB30120